Legal

Terms & Conditions



Cancellation policy

Any cancellations must be made by 6.00pm local time, two days prior to scheduled arrival to avoid a penalty of one night's room charge. Cancellations for all Signature Suites will be subject to the policy stated at the time of booking.

GUARANTEE POLICY

All reservations require a guarantee or deposit in lieu. Methods that are accepted as a guarantee include: credit card, deposit, a pre-approved travel agent or a pre-approved company. Guaranteed reservations are held until noon the day after scheduled arrival.

DEPOSIT POLICY

A deposit may be used as a method of guarantee. Wire transfer is accepted as a deposit method.

GROUP POLICY

For reservations requiring 8 rooms or more please contact our Groups Desk on 00 800 800 72869 (Belgium, France, Germany, Ireland, Spain, Switzerland and UK), 011 800 800 72869 (United States), elsewhere call +44 (0)20 7750 6760. Alternatively you can email: groups@maybourne.com

DOG POLICY

  • Owners/guests must advise the hotel in advance of arrival if they wish to bring a dog.
  • The breed and weight of the dog must be advised in advance.
  • For dogs that weigh more than 7kg it will be at the discretion of the General Manager as to whether the dog will be permitted.
  • Guests are only permitted to have one dog in any room or suite at any given time.
  • An anti-allergenic deep cleaning fee of £100 for all room/suite categories applies following every stay.
  • Any stains or damages must be paid for according to the cost of replacement or repair.
  • Owners/guests are asked to control any noise made by the dog to ensure it does not disturb other guests.
  • The hotel reserves the right to review our accommodation commitment if operational issues occur.
  • The dog cannot be left alone in any room or suite at any time.
  • Staff are not permitted to care for the dog - e.g. feeding or walking.
  • The dog must be kept on a leash when in public areas.
  • Dogs are not allowed in the spa and fitness facilities.
  • Dogs are not allowed in any food and beverage area, with the exception of assistance dogs.
  • Dogs are not permitted in our fleet vehicles.
  • Guests are asked to pick up any deposits left by the dog immediately.
  • Dogs must be well trained.

SERVICE CHARGE POLICY

All room rates are subject to a discretionary service charge of 5%.

EVERY STAY INCLUDES

  • Daily English breakfast served in-suite or studio, or at Jean-Georges' abc kitchens
  • Complimentary access to Surrenne wellbeing club for the duration of your stay
  • Complimentary fully stocked mini bar
  • Your Emory Guest Liaison offering a 24-hour personalised service
  • Unpacking and pressing service on arrival
  • Use of The Emory house car (subject to availability)